Frequent Asked Questions

If you are having problems with our site or have questions, this is your first stop for help and general information. Please look through the following topics, to see if we have already answered your question. If not please feel free to email us with your situation.

(1)Q: Will my credit card information be safe? How about my personal information?

A: We want you to know that every online transaction you make at MATO TOYS will be 100% safe. Our web site utilizes C.O.M.O.D.O Secure Server IDs, which are the standard protocol for e-commerce transactions. We promise never to give away or sell your personal information for solicitations.

(2)How long does it take for goods to be delivered?

A: Our standard shipping method within Canada and the continental USA, except Alaska, Hawaii, and Puerto Rico, is Canada Post Expedited Parcel service - Approx. 1-6 Business days delivery in Canada and 4-15 Business days delivery in USA.Please allow 5-15 business days for delivery to International.

(3)What method of shipping do you use?How do i track my order?

A: For orders in Canada and USA. We will ship your order through Canada Post Expedited Parcel.You will receive a track no. after the products have left our warehouse.You can track your package at Canada post website

(4)I need parts and accessories that are not listed on your webiste.Can i make a special order?

A: MATO TOYS can provide you with parts and accessories.Please take a picture with a brief description of what you need.

(5)If i purchase more than 1 product,is there a discount on shipping?

A: Yes,discount on shipping are calculated automatically when you purchase more than 1 product.

(6)I would like to return my order,how long do i have to return it?

A: MATO TOYS stands behind all our prouducts. Our quality control inspects all products before shipping.In the event that you may have a defective product please note that contact us within 3 days after you receive your item and the item should be returned no more than 7 days.

(7)I am a reseller.Can i buy from MATO TOYS?

A: Yes,MATO TOYS provides professional and efficient wholesale services to retailers around the world. Please contact us for more infomation on our wholesale program.